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FAQs 2017-10-11T08:14:22+00:00

Frequently Asked Questions

Insurance & Payment

We accept most insurance and Medicaid plans.
Cash, credit card (Visa, American Express, Master Card and Discover), debit card, personal checks (with proper identification) and Health Savings Accounts (HSA) cards.
Yes. Please click on ‘Pay Your Bill’ found on either the Quick Find section. Be sure to know your account number and total balance due when going to our online form as you will be asked for this information.
Most services are covered, but we do recommend you contact your insurance company to verify your plan benefits. Below are a few suggested questions to ask:

  • Is your plan an HMO which requires an assigned PCP? If yes, verify Pediatric Associates is your assigned PCP.
  • Are preventive medicine visits (Well care) a covered service. If yes, what are the limitations?
  • Do I have a co-pay or deductible?
  • Is there additional patient responsibility if the services are provided after hours?
Call our Billing Department at 954-967-6400 ext 7422 and we will be glad to assist you with that process.

Locations, Services & Appointments

We are open 365 days a year, including nights and weekends.

  • Regular Hours: Our offices are open for well and sick care from 8 a.m. to 5 p.m. Monday through Friday and from 8 a.m. to Noon on Saturday.
  • After Hours: After hour sick care is available for all patients in our regional after hours locations (Skylake, Hollywood, Pembroke Pines, Weston, Coral Springs, Boynton East, and West Palm Beach) from:
    • Monday through Friday- 6 p.m. to 9 p.m.
    • Saturday- 2 p.m. to 8 p.m.
    • Sunday- 2 p.m. to 8 p.m.
    • Holidays- 9 a.m. to 5 p.m.  Please note that you may incur additional fees for an after hours visit.

Extended Hours: Please see our Miami Beach, Doral, Homestead, Ft. Lauderdale, West Kendall, Royal Palm Beach and St. Lucie West office also have extended weekday and/or weekend hours, please check hours under our ‘Locations‘ page.

The practice has 29 locations in Miami-Dade, Broward, Palm Beach and St. Lucie counties. Additionally, we have locations in Tampa and Jacksonville as well. See our ‘Locations’ section for exact addresses and cities.
In addition to English, many of our providers and staff speak other languages, including Spanish, French, Chinese, Creole, Russian, Hebrew , Hungarian and more. Please note that under each provider’s biography languages spoken is included.
Yes. As a patient of Pediatric Associates, your child can be seen at any of our 29 locations. For example, if you’re traveling with your child who gets sick and you’re closer to a location other than your primary one, you can schedule an appointment for that office. It is recommended, however, that you pick one office as your primary location, where your primary provider and electronic chart remain.
Walk-ins will be scheduled for the next available appointment (which may be at a different location or the following morning if the visit is not a medical emergency), but will not be able to be seen immediately. We encourage everyone to make an appointment. We have quick online access to scheduling sick and well appointments on our site.
Existing patients can schedule a well or sick visit online with exceptions below*. It is important to note that you must type in your child’s name exactly how it appears in our records to be able to access an online appointment. For instance, do not type in nicknames.

Types of visits that cannot be scheduled online

  • Any visits for a child under two months
  • The first evaluation for ADD or ADHD
  • Pre-operative clearance
  • Injuries (ie: lacerations, broken bones, sprains)
  • Respiratory distress
  • Shot or Lab only
You can schedule a “shot only” appointment by calling the office.
You can schedule well visits up to one year ahead of time.
We strive to get you in and out of your appointments as quickly as possible. If it’s a particular busy day with a lot of sick visits or emergencies, you may wait longer. If you are not committed to any particular provider, you can request an appointment with our ‘First Available’. Please note that the best time to schedule your visit is first thing in the morning or first thing after lunch.
  • On-site laboratories in all offices
  • X-rays in most offices
  • Minor surgical procedures
  • Hearing & vision testing
  • Ear piercing from 3 months
We have a variety of classes that we offer throughout the year in many of our locations, including Basic CPR and First Aid, asthma support and prenatal classes. Visit our Classes & Events section for offerings, times and locations.

Sick Care

Yes. All sick children will be seen on the same day if possible. Every attempt will be made to schedule you with your primary doctor at your home office. If there is no availability you may be offered another location or an appointment in after hours for the same day. Please do not walk-in without an appointment.
If your child is experiencing a life-threatening emergency, dial 9-1-1. If your child is sick, call your primary office. If it’s after regular business hours, you will be directed to the nearest Pediatric Associates after hours location, where you can bring in your child to be examined by one of our providers. Please note that you may incur additional fees for an after hours visit.
Phone coverage is provided 24 hours a day, seven days a week. If your call is medical related, you will get a return call from an after hours pediatric nurse, who will answer your questions. One of our providers will be reached if it is medically necessary.
  • Your child’s age
  • What you are concerned about
  • How long it has been going on and has it been getting worse
  • What you have done about your child’s illness
  • Your child’s temperature
  • Your child’s state of alertness
  • Your child’s intake of fluids
  • Have your contact phone numbers ready so you can be called back if necessary
Yes, all of our offices have separate sick and well waiting areas.
Our providers are on staff at most of South Florida’s major hospitals. Please see our list under the ‘Expectant Parents’ page under our New Patients section.
If your child is sick in the hospital, he/she will be visited by one of our affiliated hospitalists who will keep your pediatrician informed on his/her condition. A post-hospital visit with your pediatrician will likely be scheduled after your child is discharged.

Well Visits

Unless your child is sick, children over age 3 are generally seen once a year for their annual check up. The easiest way to remember this is to schedule his/her visit around their birthday.

  • During your children’s first year of life, well visits are scheduled 3 days after birth, at 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months and at 12 months.
  • During your child’s second year, well visits are scheduled for 15 months, 18 months and 24 months.
  • During your child’s third year, well visits are scheduled at 30 months and 36 months.
In the interest of continuity of care, we encourage you to schedule your well visits with your primary provider. If your child is sick, we cannot guarantee your provider will be available or on the schedule that day.

Telemedicine

A telemedicine visit is a phone consultation or video conference with a Pediatric Associates provider.  Based on certain qualifying conditions, this type of visit can be conducted instead of going into the office to be seen.

Telemedicine visits can be conducted over the phone or via videoconferencing. There is a $49 fee for this service, however your insurance company will be billed first and the patient is responsible for the portion the insurance company does not cover.

Requests for Forms, Records, Refills, Referrals

If your child has not been seen for the condition you would like a referral for, you will need to schedule an appointment at our office. If you need a referral for a follow up visit for a condition your child has been seen for, you may contact our office to make the request. When your referral is completed, you will be contacted by our office. This should be completed within 5-7 business days.
Contact your office and let them know what medication you need refilled and the phone number for your pharmacy.
Please go to our Forms & Policies section. Download the HIPPA FORM B (Medical Record Release form), fill it out and fax it to the office. Office fax numbers are listed under each office’s information. Nominal fees will apply for copies. Allow 1-2 weeks for processing.
Please contact our office with your request. Your form will be completed within 3-5 business days. Please note there is a $3.00 fee per form requested, when it is not accompanying a well visit/physical exam.
Contact the doctor’s office you are transferring from and request that the records be released to the Pediatric Associates office you are moving to.
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Contact

Appointments:
855-KIDZ-DOC

Billing:
888-313-9010

Feedback:
866-628-2385


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Send Us an Email

 

Find a Location

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Patient Portal

If you are having a life threatening emergency please call 911 or go to the nearest emergency room.

S. Florida Patients

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Tampa Patients


Jacksonville Patients


The Pediatric Associates Patient Portal: Manage your child’s health information online – on your time! With the Patient Portal, you can request appointments, review test results, and more.

Bill Pay

S. Florida Patients

PAY ONLINE


Tampa Patients



Jacksonville Patients

 

Contact

Schedule an Appointment Now

 

Appointments:
855-KIDZ-DOC


Billing:
888-313-9010


Feedback:
866-628-2385


Send Us an Email

Find a Location





Find a Doctor

Patient Portal

If you are having a life threatening emergency please call 911 or go to the nearest emergency room.

S. Florida Patients

LOGIN


Tampa Patients



Jacksonville Patients



The Pediatric Associates Patient Portal: Manage your child’s health information online – on your time! With the Patient Portal, you can request appointments, review test results, and more.

Bill Pay

S. Florida Patients



Tampa Patients



Jacksonville Patients