Please note that the TriMed patient portal for South Florida patients will no longer be available after December 31st, 2025. For any questions, please email portal.east@pediatricassociates.com.
Messaging via TriMed portal is now disabled, to message your practice please activate your new Patient Portal Account.
The power of the portal
Thanks to the patient portal, you may not have to visit or even call the doctor’s office to get the health information you need. Once you sign up, you can use the patient portal to:
Schedule appointments online 24/7
View upcoming appointments
Request medication refills
View lab results
Pay bills
View referral details
Obtain medical records and visit summaries
View immunization history and other patient forms
Send and receive messages
Update patient information
And more
A patient must be web-enabled by the practice in order to access the patient portal – you cannot sign up by yourself. Once the patient’s file is web-enabled, you should receive an email with an invitation to set up your own account and the credentials you will need to log in (username and password).
If you don’t receive the email, please contact us for further assistance: portal.east@pediatricassociates.com
To log in, go to the portal welcome page and select “User Credentials” to enter your username and password, or choose “Use Mobile Phone” to sign in with your number. Once inside, the dashboard on your homepage offers quick access to appointments, messages, refill requests, and more.
Parents can access all linked children using the same credentials, just click “Go to Account” next to each child’s name. Patients aged 13 and older must log in with their own information. Managing multiple accounts? Click “Welcome” at the top of the screen to switch between profiles anytime.
Once your portal account is enabled, don’t forget to set up the Healow app on your mobile device:
Download the healow™ app from App Store or Google Play Store.
Locate your practice by entering your practice code (see below)
Enter your portal username and password to log in
Set up your PIN to securely access your child’s health information
To locate your practice, enter the practice code you received. After you search the code, the practice that pops up will say “Pediatric Associates Family of Companies.” This will lead to your location, we promise! Just click “Show Locations” and select your practice of choice.
How to sign up
Signing up for the patient portal is easy! Just follow these steps:
Secure, instant access to medical records
The patient portal enables parents or legal guardians to securely access your child’s medical records, immunization history, appointment schedules, and test results—all in one place. It also streamlines communication with your pediatric care team, making it easier and more convenient to manage your child’s health.
This valuable online tool serves both patients and providers, improving the healthcare experience for all. We encourage all patients to gain access and use the patient portal to take a more active role in their care.
Online vs. the app
Here’s what you can do on your desktop vs. the healow™ app. The choice is yours!
healow™ is the secure, user-friendly platform that powers our patient portal. healow™ is widely used by healthcare practices across the nation to strengthen patient engagement, simplify care coordination, and more. All you have to do is sign up.
Web portal
Parents can navigate the dashboard to request refills/forms, view medical records, schedule appointments and more.
Key features:
Quickly check information
My account
Dashboard
Messages
Medical records
Immunization records
Lab results
Visit summary
Growth chart
Appointments
Receive notifications
App portal
On the healow™ app, users can, view records, see past visits, view lab results, schedule appointments, request RX refills, and message providers.
Key features:
On-the-go quick access
Quickly check information
My account
Dashboard
Messages
Medical records
Immunization records
Lab results
Visit summary
Appointments
Receive notifications
About proxy accounts
The level of access a proxy user has can vary. For example, parents may have full access to a child's health record up to a certain age, while access to a teen's record may be limited or require consent from the patient.
In adherence with the Cures Act, parents or legal guardians can receive credentials that allow them to access multiple children’s information using a single login. (Based on state regulation, patients who are 13 years or older may be required to use their own credentials.)
Logging in to either account follows the same process via the same portal link. However, the access level will vary depending on the account type, which is automatically assigned based on the patient’s age.
Yes, parents and legal guardians can have individual proxy accounts. However, these additional accounts must be set up by the practice. (Note: Multiple children can only be linked to a single account if the guarantor is the same for both.)
HIPAA compliant
All healow™ patient portals are designed to be HIPAA compliant. Our portal utilizes security measures like SSL encryption and requires user authentication to protect patient health information. If you need additional information, please refer to the healow™ Privacy Policy.
Assistance is available
We’re here to help! If you have questions or need technical support, please contact us for further assistance