Your visit
Telehealth
Get the same top-quality pediatric care wherever you are. Virtual visits now available 24/7/365 on demand or by appointment.
Your clinician is just a click away
Telehealth is a virtual medical service offered to all patients of Pediatric Associates via the KidzDocNow app. Now you can experience professional visits from the comfort of your own home, usually for the same or lower cost than an in-office visit depending on your health plan.
Telehealth is one of many ways that we’re empowering families through technology, making healthcare more efficient and personalized. From treating minor illnesses and injuries to ADHD follow-ups to medication management, virtual visits are proving to be a game-changer. Take advantage of telehealth today!
All established patients of the practice are eligible
See board-certified clinicians with access to your child’s medical records
Cost the same or less than in-office visits for insured patients
HIPAA compliant and not recorded in any way
All communications are encrypted and secure
Available on demand or by appointment
On Demand: Open 24/7/365. Log into KidzDocNow and see the first available clinician. On demand wait times vary based on time of day. Great for families that value the convenience of being seen anytime from anywhere by the first available clinician.
By Appointment: Appointments available 24/7/365 with a KDN clinician of your choice. Schedule by calling your office.
Log in to the KidzDocNow app and tell us the reason for the visit. You will be asked to complete a small intake summary to allow our team to start preparing your visit.
A telehealth coordinator will greet you, confirm details, and finish check-in. After that, you may wait a short time for the clinician to join.
Our KDN clinician reviews your child’s complete medical records, listens to your concerns, and asks a few questions to understand the problem.
A brief video exam is performed. Your clinician may ask to examine your child on camera or share a recent temperature or weight if you have it. Your child needs to be present for this part of the visit.
You’ll get clear instructions for home care and follow-up. Prescriptions can be sent electronically to your pharmacy. A visit summary and any follow-up items will be available in your patient portal, and a telehealth coordinator will help with anything else required.
Before you end the call, we can help schedule an office visit or order labs and other services, if needed at any of our Pediatric Associates locations.
What to expect during your visit
KidzDocNow app
To get started, download the KidzDocNow app on your mobile device or desktop. Every staff clinician on the KidzDocNow app is a Pediatric Associates provider trained to provide virtual care, ensuring that you receive the same top-quality pediatric care you would in our office.
Some of the most common concerns treated through the KidzDocNow app include allergies, pink eye, ear pain, sore throat, nasal congestion, cough, flu-like symptoms, diarrhea, constipation, vomiting, bug bites and stings, rashes, hives, sunburn, and other minor illnesses and injuries. If your KidzDocNow provider identifies that your child needs to come into the office, they can help with scheduling your visit, ordering lab tests, or facilitating other services.
Telehealth FAQs
It’s natural to have questions, especially if you’ve never tried telehealth before. Here’s some information to guide you through scheduling a virtual visit.
A telemedicine visit is a video conference with a Pediatric Associates provider. Based on certain qualifying conditions, this type of visit can be conducted instead of going into the office to be seen.
You may sign up for KidzDocNow by visiting www.kidzdocnow.us or by downloading the app from the Apple App Store or Google Play Store. Once you open the app or website, select "Sign Up Now" and follow the prompts which will guide you to enter your information as well as each of your child's information. Your KidzDocNow account will then be linked to your children's medical records, allowing you to request an on-demand telehealth visit and allowing your telehealth clinician to access medical information. You may also call your doctor's office to schedule a telehealth appointment.
Good news: we do not require appointments for virtual visits! You can enter the KidzDocNow app and initiate an on-demand visit at any time, day or night, and wait to be seen by the first available clinician.
In addition to on-demand visits (see above), you can also schedule a telehealth appointment by calling your office or (855) KIDZ-DOC.
Our clinicians treat many minor illnesses, injuries, and other health concerns virtually. We start by asking specific questions and gathering a detailed history from the parent or guardian, then using the video connection as a tool to observe the child. In many cases, this is enough to make a diagnosis and come up with a treatment plan. Your online clinician also has full access to all of your child’s medical records and can prescribe medication.
If an in-person visit is needed for any reason, we will help you schedule one. Working together as a team, we make sure that your child gets a complete and comprehensive evaluation.
It’s best to conduct the visit in a private, quiet, and well-lit part of your home with a stable internet connection. Turn off the TV and put pets in another room to minimize distractions. For safety and to ensure the best quality of care, please do not conduct the visit while in a moving vehicle.
Prepare just like you would for an in-office visit, jotting down any questions or concerns ahead of time. We recommend logging on a few minutes early to sort out any technical issues. Your child (the patient) must be present for the visit. Please also have your child’s medication list and any other pertinent information handy. We look forward to seeing you!
Yes, you’ll receive both a text message and an email confirming your child’s appointment details. These reminders help ensure you have everything you need ahead of time, including the date, time, and instructions for joining the virtual visit.
Telehealth visits can be conducted via the videoconferencing app KidzDocNow. Existing patients do not have to pay any fees up front. Your insurance company will be billed first and the patient is responsible for the portion the insurance company does not cover. For self-pay patients, a telehealth visit will be $59.
